Every Zobbra product is printed specially for you with your own logo or design, so it cannot be resold. This policy explains when you can cancel an order and what we do if something goes wrong. It does not affect your rights under Indian consumer law.
1. Cancelling an order
- Before printing starts: you can cancel your order and get a full refund. Just message us on WhatsApp (+91 91244 49665) with your order ID (for example ZP001) as soon as possible.
- After printing has started: the order can no longer be cancelled, because the products are already being made with your design.
- We will tell you on WhatsApp when your design is confirmed and printing is about to begin.
2. If something is wrong with your order
We will reprint and replace the affected pieces free of charge, or give you a refund for them, if:
- the print is different from the design you approved (wrong logo, wrong text, clearly wrong position),
- you received the wrong product, colour, size or quantity compared to your order,
- the product has a manufacturing defect (for example torn fabric or a broken mug), or
- the order arrived damaged.
3. How to report a problem
- Message us on WhatsApp (+91 91244 49665) within 48 hours of delivery with your order ID.
- Send clear photos of the problem and of the shipping label. An unboxing video helps us resolve damage claims faster.
- Keep the products and packaging until the issue is resolved. We may ask you to send them back, at our cost.
4. What is not covered
- Blurry or low-quality printing caused by a low-resolution logo or image that you uploaded.
- Spelling or design mistakes that were in the design you approved.
- Sizes you chose that don't fit — please check the size chart before ordering.
- Small colour differences between your screen and the printed product, and slight differences in print position that are normal in printing.
- Damage caused by washing or using the product in a way not recommended.
- Problems reported more than 48 hours after delivery.
5. How refunds are paid
- Approved refunds are sent back to the original payment method (UPI, card or net banking) through Razorpay.
- We start the refund within 5–7 working days of approving it. Your bank may take a few more days to show it.
- If an order is cancelled by us (for example if a product is out of stock), we refund the full amount.
6. Contact us
For cancellations, replacements or refunds, contact us on WhatsApp or email. See also our Shipping Policy.
- Business: Zobbra Pvt Ltd (trading as Zobbra)
- Address: Carrom field, Unit 8, Near ISKCON Temple, Bhubaneswar, Odisha 751012, India
- Email: sales@zobbra.com
- WhatsApp / Phone: +91 91244 49665